Senior User Experience Specialist / UX SME

Toronto, ON

Post Date: 06/05/2017 Job ID: 11895 Category: Process Analyst

Position:   User Experience Specialist 

Key Role(s):   User Experience Specialist / UX SME

Duration:   12 months +

Location:   200 Wellington St, 16th floor, Toronto

Client JO#:  IT-17-119-A

Billing Hours per Day:   7 (8 hours on-site per day includes 1 hour lunch)

Max Bill Rate:   OPEN (competitive because rate is 15% of the evaluation and double-submission credit goes to the lower Bill Rate)

Max Pay:   OPEN (competitive because rate is 15% of the evaluation)

Internal Deadline:   Wednesday April 12, 2017 – 10 AM

Client Deadline:   Thursday April 13, 2017 @ 12 noon 

*** Client is seeking our one (1) best Candidate for submission (will clarify) ***


Internal ProVision Introduction:   User Experience Specialist 

The City of Toronto is aggressively upgrading its’ online web applications to ensure AODA Compliance and to ensure certain usability standards are met. With the focus on the development of a new " service oriented" and " citizen-centric" design that will conform with the new City of Toronto website design.

The User Experience Specialist will join the design team for Common Components, and will be responsible for identifying the user audiences for many different online web applications; assessing user requirements, needs and satisfaction levels; creating and testing user interface designs, prototypes and specifications across multiple platforms and browsers; ensuring all designs and implementations meet AODA Compliance WCAG 2.0 Level AA; designing and conducting usability tests at various stages of the development process; analyzing the results of these tests and making recommendations to improve the design and functionality; developing and publishing usability guidelines to provide developers with tools in the design process; and creating, promoting and supporting a corporate standard for usability excellence.

The User Experience Specialist will be required to work at 200 Wellington St, 16th floor (or any other location within the City of Toronto), seven (7) hours per day, five (5) days per week based on normal City working hours.

The User Experience Specialist will be involved in the process of analyzing site metrics and site user behaviour that will inform the site redesign process, and will assist with the stakeholder and user consultations required to develop, test and refine design concepts for the City’ s public web applications.


Targeted Experience and Skills:

7+ years of ' progressively more responsible' experience working on web information technology projects that are large-scale or in complex environments, preferably municipal public sector.

A minimum of 5+ years experience working as a User Experience Specialist in a large enterprise environment comparable in size to the City of Toronto. Experience in web development projects for large public service organizations, preferably municipal, is required.

3+ years experience working in website and web application development/design projects using enterprise scale web content management & portal technology.

7+ years experience leading enterprise website and web application development/design projects including content development for the web, site and application design, web site construction, navigation and management.

5+ years experience developing and implementing interactive media technologies demonstrating a comprehensive grasp of online media and social media tools and issues

5+ years experience managing formal and informal usability testing, gathering user research and heuristic analysis and translating research into design decisions in support of enterprise web projects

5+ years experience demonstrating the ability to participate in, co-ordinate and lead cross-functional, multi-disciplinary teams producing innovative web designs and strategies.

4+ years experience in designing, implementing and testing using AODA WCAG 2.0, Level AA compliance. 


Targeted Technical Experience and Skills:

1. Demonstrated experience developing designs/interfaces for website and web application solutions that take into account the capabilities of Web browsers across multiple platforms and the constraints involved in designing for online media including the need for content to be accessible to a broad and diverse audience.

Strong interpersonal and communication skills (oral and written), presentation skills, analytical and problem-solving abilities, coaching and mentoring.

Demonstrated ability to juggle multiple projects, work to overlapping deadlines and prioritize based on impact assessment.

Demonstrated proficiency in user scenario test design and quality assurance scripting and results documentation

5+ years experience using Microsoft Word; Excel, Visio; and Powerpoint.


Preliminary Primary Responsibilities and Deliverables:

Architecture & design artefacts

Navigation and website organization plans and models

Web usability policies, standards and procedures

Knowledge transfer to other team members


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