Technical Support Analyst - Service Desk Analyst - Help Desk Analyst

Toronto, ON

Post Date: 10/12/2017 Job ID: 12280 Category: Help Desk / Service Desk

Our client is a very high-profile, enterprise-class Public-Sector organization, located in mid-town Toronto, with close proximity to the TTC/Subway and other public transit. 

This organization’ s profile will bring incremental value to just about any professional’ s resume and professional track-record, and this assignment will likely be showcased on the successful candidate’ s resume for years to come.

They are seeking the services of an First Level Technical Support Specialist (Service Desk, Help Desk Analyst) to augment their current department staff.


The initial anticipated term of this contract assignment is 12 months.


Targeted Experience and Skills:
  • 1-3 years’ Help Desk, Service Desk, Deskside Support, Technical Support experience
  • 1 or more certifications preferred (e.g, A+ and Network +, Help Desk Institute - HDI (Help Desk Analyst Certification), MOUS, and ITIL Essentials)
  • Some experience in a structured Help Desk, Service Desk, Deskside Support environment (including a ticketing system)
  • Excellent verbal and good written communication skills
  • Public Sector experience preferred (but not required)
  • MS SharePoint experience (end-user experience)
  • University Degree / Community College Diploma preferred




If you are qualified and interested in this role, please send your resume today!



ABOUT ProVision:


ProVision is a leading provider of professional talent to key organizations both private and public-sector throughout Canada. Our services include: contract consulting, contingent permanent search, and retained executive search.


With over 15 years of concurrent exceptional relationships with clients in the financial, government, and software engineering verticals, ProVision has built up an exceptional network of high-profile clients and industry-leading professionals in the Information Technology, Change Management and Management Consulting sectors.


We have a team of senior recruitment and account management professionals with a wide array of specialties who can help you with your search for a new contract assignment, career change, or that hard to find individual to complete your team.



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