Operations Analyst - 4

Toronto, Ontario M5H

Post Date: 05/16/2018 Job ID: 12888 Category: Other Area(s)

resource manager required immediately for our major Canadian Financial services client.

Global Wholesale & Risk Technology' s Operations team is seeking a Team Lead to lead all onboarding/offboarding activities for all GWRT. They will be working with JIRA to review contract requests (new hires, renewals, amendments) and verifying details with the Hiring Manager population to translate these requests into Fieldglass and/or CMS. They will be responsible to track, monitor, action, and follow-up on all ongoing contract request activities across all tools to ensure timely onboarding/offboarding and/or resolutions while providing excellent user experience and customer service to the Hiring Manager population and internal counterparts. 

Candidate Value Proposition: 
- This is a high-profile position with the opportunity to interact with all different levels across the bank (SVPs to admin staff). 

Typical Day: 
• Leading and coaching the GWRT On/Off-boarding team (Team of 6-7 people) 
• Partnering with stakeholders across the organisation as a subject matter expert and trusted advisor in external contractor on/off-boarding process 
• Leading strategic activities/initiatives, cross functional projects, risk and relationship management, and training initiatives 
• Leveraging expert skills in data analytics, relationship and contract management 
• Influencing key strategic decisions through impactful thought leadership and consultative approach 
• Optimising our transformational delivery model to maximise impact for GWRT 
• Offering an unsurpassed client experience 
• Ensuring contract compliance and mitigating any risks 
• Understanding full contract cycle in JIRA, CMS, and Fieldglass 
• Providing executive summary on a regular basis and as needed 
• Validating external contractor’ s vendor SOW (Statement of Work) 
• Managing and improving the JIRA (contract intake tool) process 
• Interacting with multiple teams, business units, vendors and upper level management 
• Tracking all incoming and historical data in Excel and JIRA 
• Training and educating hiring managers and business partners 
• Creating operations manual for both end-users and internal team members 
• Any other tasks that’ s assigned by the manager 

Must-Have Skills: 
1) Resource Management (3+ years working with resource management, staffing, onboarding/offboarding activities) 
2) Corporate office environment (3+ years working within a corporate environment with great business acumen and ability to thrive in a fast-paced, demanding environment) 
3) Leadership (3+ years working in a leadership capacity) 
4) Excel (5+ years proficiency) 
5) Jira (any experience) 

Nice-to-Have Skills: 
- Vendor Management Systems or Contract Management Systems: any knowledge of/hands-on experience with CMS, Ariba, Fieldglass, Beeline 

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