Senior Application Support Analyst

Toronto, Ontario M5G 2A3

Post Date: 04/13/2018 Job ID: 12811 Category: Support Analyst

Our financial client is looking for an Intermediate  Java  Application Support Analyst for a 12 months contract. Work location is in downtown Toronto and 50%  Work from Home is available for this role after orientation.

Summary:

As a Production Application Support Specialist, you will join the Technology group to partner with professionals to ensure systems are operating flawlessly. You will provide application or infrastructure technical expertise as needed for projects and initiatives related to the implementations.

Job Responsibilities:

Production Support - Identify and resolve medium to highly complex production problems for support of applications. Manage, support, and resolve complex vendor and proprietary technical issues arising in a calm and efficient manner.

Analyze & Report - Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications. Check on overnight batch processes, market and client connectivity to ensure technology readiness and availability each day. Escalate technology issues to the appropriate application support and technology infrastructure groups.

Manage & Influence - Lead project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients. Identify proactive solutions for recurring technology occurrences to benefit the business.

Daily Activities: Interacting with application development teams, performing troubleshooting, deployment, code changes, configuration changes, incident management, access requests, automation tasks, and system builds

Must-Have Skills/Experience:
  • 3+ years of relevant experience in enterprise-level work environments
  • PEGA support experience (development experience not required, but experience performing support tasks such as patch deployment, troubleshooting, etc)
  • JBOSS Experience
  • Linux Experience
  • Experience with Shell Scripting
  • Apache Tomcat experience
  • Experience with clustered web and application servers

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