Senior Business Analyst (Salesforce)

Toronto, ON M5V 3C6

Posted: 06/29/2018 Category: Business Analyst Job Number: 13010

Position: Senior Business Analyst (Salesforce)

Duration: 6 months to start

Location: Downtown Toronto

Our Public Sector client launched a Customer Relationship Management (CRM), Salesforce solution,  to track and manage contacts, referrals, complaints, business opportunities, client engagements, profiles of business and community partners, etc.

Qualifications: 
  • Extensive and demonstrated experience in business systems analysis and requirements gathering.
  • Extensive experience in business process, data and workflow modelling;
  • Experience in development of use cases, relationship diagrams, cost– benefit and stakeholders analyses etc.
  • Broad experience in developing architecture models for government organizations
  • In-depth expertise in UML modelling diagrams.
  • Experience working in a large enterprise environment with integrated enterprise solutions such as workflow management, business process management, business rules management, document management, content management, customer relationship management, enterprise application integration and portal solutions.
  • Experience in creating business architecture models demonstrating how products, operations and systems interoperate within the organization.
  • Good interpersonal and communication skills (oral and written), presentation skills, analytical and problem-solving abilities.
  • Practical experience and working knowledge of   Power Point,   MS Project and Visio
  • Demonstrated experience in and knowledge of current and emerging technologies and protocols including Java (web and client/server), Service Oriented Architecture, Java J2EE, XML, SOAP, CORBA/RMI, Zachman Framework.
  • Experience in the requirement gathering of cloud and web-based applications is a definite asset (e.g. Salesforce).
  • University/Community College degree in Computer Science / Electronic Engineering or equivalent combination of education and /or experience. Professional designation or certification is a definite asset

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