Technical Help Desk

Toronto, ON

Post Date: 03/13/2018 Job ID: 12719 Category: Help Desk / Service Desk

Technical Help Desk

Our  client in the Technical Help Desk sector and a Top Canadian Employer, offers challenging and rewarding opportunities. They are currently seeking  an  Technical Help Desk  to join  their  team.

Location: Toronto

Initial Planned Duration: 6 months

Job Description: Summary:
The primary function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer and technical processing problems for clients in person, via telephone or from a remote location.

Job Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• Review user inputs and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken
• Review technical processes, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Must-Have Qualifications/Experience:
• 0-2 years of work experience within a call centre environment
• Associate' s degree in a computer-related field (or equivalent training/work experience)
• Excellent verbal and written communication skills
• Problem-solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’ s time

Nice-to-Have Skills:
• Microsoft Excel experience

If you are qualified and interested in this role, please send your resume today!

We thank all applicants that apply. Only those selected for interview will be contacted.


ABOUT ProVision :

ProVision is a leading provider of professional talent to key organisations both private and public throughout Canada. Our services include: contract consulting, contingent permanent search, and retained executive search.

With over 15 years of concurrent exceptional relationships with clients in the financial, government, and software engineering verticals, ProVision has built up an exceptional network of industry leading professionals in the IT, Finance & Accounting, and Human Resources sectors.

We have a team of senior recruitment and account management professionals with a wide array of specialities who can help you with your search for a new assignment, career change, or that hard to find individual to complete your team. 

Please get in contact with me, and I’ ll connect you to the right individual. It’ s what we do.


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