Technical Support (End User Devices)

Toronto, ON M4S 1Z2

Post Date: 04/30/2018 Job ID: 12852 Category: Technical Support - Senior/2nd level

Role: Technical Support ( End User Devices)

Openings: 4

Duration: 1 year

Location: Various locations in Toronto

Details:

Our client is a very high-profile, enterprise-class Public-Sector organization, located in Toronto. They are seeking Technical Support technicians to assist  with the conversion of computer systems to Windows 10.  Technicians will be performing complete computer asset inventory per site, monitoring image deployment and performing manual installation of software.  They will provide problem analysis, problem resolution consultation and technical support for: desktop / laptop / tablet hardware and software and connectivity with other peripheral devices and assisting with the performance monitoring of services provided to the customer.

Mandatory Skills:
  • Must have a minimum of 3 years’ experience imaging Windows devices – desktops/laptops/tablets
  • Must have an A+ certification, or equivalent
  • Must have a MCSE certification, or equivalent

Other Skills:
  • Familiar with ITIL principles.
  • Proficient in the CA Unicentre – ITCM tools.
  • Proficient in the CA Unicentre – SDM ticket management system.
  • Proficient in the Windows Operating systems, specifically Windows 10.

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