Technical Support - 2

Toronto, Ontario M5H

Post Date: 05/14/2018 Job ID: 12880 Category: Other Area(s)

Urgent need for level one technical support helpdesk.

24/7 environment with rotating shifts.

his team is responsible for first-level technical support to traders in the front-office. They will provide day-to-day support, hardware order, imaging, application support, mobile device support etc. Areas of support include Trade floor, Equity Research, Corporate Banking, Finance, SCT, Economics, Group Treasury, DSA, On-Boarding. 

Candidate Value Proposition: 
- Bright, energetic team 

Typical Day: 
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity 
• May install software or perform hardware testing remotely 
• Enter commands and observe system functioning to verify correct operations and detect errors 
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities 
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support 

Must-Have Skills: 
1) Technical Support (2+ years providing first-level support) 
2) Large Enterprise Organization (2+ years supporting users of large enterprise organizations - preferable FI/Banking) 
3) Windows 7, 8, 10 (2+ years experience) 
4) Service Now (2+ years experience working with high-volume of tickets, 50+ day) 






ABOUT ProVision :

ProVision is a leading provider of professional talent to key organisations both private and public throughout Canada. Our services include: contract consulting, contingent permanent search, and retained executive search.

With over 15 years of concurrent exceptional relationships with clients in the financial, government, and software engineering verticals, ProVision has built up an exceptional network of industry leading professionals in the IT, Finance & Accounting, and Human Resources sectors.

We have a team of senior recruitment and account management professionals with a wide array of specialities who can help you with your search for a new assignment, career change, or that hard to find individual to complete your team. 

Please get in contact with me, and I’ ll connect you to the right individual. It’ s what we do.

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