<![CDATA[ProVision Staffing: jobboards]]> http://JOBS.PROVISIONSTAFFING.COM/ en-us <![CDATA[Technical Help Desk]]> Technical Help Desk

Our  client in the financial  sector and a Top Canadian Employer, offers challenging and rewarding opportunities. They are currently seeking  a Technical Help Desk to join  their  team.

Location: Toronto

Initial Planned Duration: 6 months

CULTURE (to help find the best cultural fit): The team is enthusiastic and ambitious and are looking for someone similar to join.

EVP (Employee Value proposition): A great opportunity for entry level IT technicians to work for one of the big banks of Canada! There is also an opportunity for renewal and conversion to full time.

GROUP INFO: The team is responsible for the delivery of technology in support of all of the organizations businesses and customers. Directly aligns to the organizations businesses, with a technology team for each business. Delivers world class solutions in support of business strategies, through a combination of in-house systems development and working with leading technology partners. This group also manages the core computing facilities, telecommunications and networks globally.

PURPOSE OF JOB: To provide first level support for technology products or applications

RESPONSIBILITIES INCLUDE (but are not limited to):
        - Respond to client needs from multiple lines of businesses related to infrastructure and service delivery requests; resolve and/or escalate for one or more products or services
        - Maintain written documentation on each contact; respond to clients; escalate complex incidents to the next level of support as required by documented procedures/policies
        - Respond to client requests (telephone, email, web) for infrastructure support to defined service level objectives.
        - Track and/or monitor the incidents to insure a timely resolution
        - May perform network and application infrastructure monitoring and acknowledges/escalates alerts that are generated

QUALIFICATIONS:
        - Associate' s degree in computer related field or equivalent training required
        - Minimum of 2 years of Level 1 or Level 2 Help Desk experience
        - Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
        - Basic ability to work independently and manage one’ s time
        - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

TOP SKILLS/MUST HAVES:
        - Minimum of two (2) years’ experience with client side support of Microsoft Outlook 2000/2003 (configuring profiles/how-to/delegation/MS Exchange/client connectivity troubleshooting)
        - Minimum of 1 year experience with client side support of Citrix/VPN technology
        - Minimum of 1 year experience and knowledge of Active Directory (passive resets are about 40% of calls)

NICE TO HAVE SKILLS:
        - Technical backgrounds
        - Troubleshooting knowledge is very helpful
        - An ability to understand customer needs and expectations

SOFT SKILLS:
        - Enthusiastic and ambitious personality
        - Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
        - Oral Communications: Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure
        - Written Communications: Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation
        - Listening: Ability to gather, clarify and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker

EDUCATION/CERTIFICATIONS:
        - Associates Degree in Computer Science, related field, or equivalent training required

If you are qualified and interested in this role, please send your resume today!

We thank all applicants that apply. Only those selected for interview will be contacted.

_________________________

ABOUT ProVision :

ProVision is a leading provider of professional talent to key organisations both private and public throughout Canada. Our services include: contract consulting, contingent permanent search, and retained executive search.

With over 15 years of concurrent exceptional relationships with clients in the financial, government, and software engineering verticals, ProVision has built up an exceptional network of industry leading professionals in the IT, Finance & Accounting, and Human Resources sectors.

We have a team of senior recruitment and account management professionals with a wide array of specialities who can help you with your search for a new assignment, career change, or that hard to find individual to complete your team. 

Please get in contact with me, and I’ ll connect you to the right individual. It’ s what we do.


 
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Fri, 14 Jul 2017 00:00:00 EDT 0
<![CDATA[Bilingual Help Desk]]> Bilingual Help Desk

Our  client in the financial sector and a Top Canadian Employer, offers challenging and rewarding opportunities. They are currently seeking  an Bilingual Help Desk Representative  to join  their  team.

Location: Lasalle, Quebec

Initial Planned Duration: 12 months

SUMMARY:
The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

JOB RESPONSIBILITIES:
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

EDUCATION:
• Associate' s degree in computer related field or equivalent training required

TOP SKILLS/MUST HAVES:
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
• 5-7 years experience required
• Full fluency in English and French

SOFT SKILLS:
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’ s time

NICE TO HAVE: Familiarity with Service Now and Citrix

HOURS:  This position is for the night shift (11.00PM - 7.00AM); week-end work is possible

OVERTIME:  Very rare

CONVERSION:  May be an option

LOCATION: Montreal, QC

GROUP/PROJECT INFORMATION:  A team of 18 Help Desk Specialists provides technical assistance to computer users, ensuring the best client experience possible.

CULTURE:  The team is very collaborative and looking for someone similar to join.

EVP (EMPLOYEE VALUE PROPOSITION): Experienced and knowledgeable team;  many opportunities to learn.

TECHNOLOGY USED ON A DAILY BASIS: Microsoft Office, Citrix, Service Now and a number of different applications

If you are qualified and interested in this role, please send your resume today!

We thank all applicants that apply. Only those selected for interview will be contacted.

_________________________

ABOUT ProVision :

ProVision is a leading provider of professional talent to key organisations both private and public throughout Canada. Our services include: contract consulting, contingent permanent search, and retained executive search.

With over 15 years of concurrent exceptional relationships with clients in the financial, government, and software engineering verticals, ProVision has built up an exceptional network of industry leading professionals in the IT, Finance & Accounting, and Human Resources sectors.

We have a team of senior recruitment and account management professionals with a wide array of specialities who can help you with your search for a new assignment, career change, or that hard to find individual to complete your team. 

Please get in contact with me, and I’ ll connect you to the right individual. It’ s what we do.

 
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Wed, 28 Jun 2017 00:00:00 EDT 0
<![CDATA[Business Analyst - 1]]> Business Analyst provides operational support to  Global Equity' s business lines for their technology dependent business processes. These business lines include Security Lending & Borrowing, Prime Brokerage, Institutional Equity Sales & Trading and all the technical services delivered via Anvil, Fund Manager, Netik, Trade Management, IEST MSD, GASL and GLE to name a few. The primary function of the Business Analyst is to act as a single point of contact to our clients for the purpose of managing their incident and service event needs within stated service levels and having as little negative impact on the business' ability to conduct their business within normal service levels. Further, the Business Analyst will also produce requirement documents as well as support documentation as needed with business strategies 




Job Responsibilities: 
• Gathers requirements from business units and translates those to programmers and developers 
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation 
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities 
• Supports one or more highly complex business processes 
• Works on multiple projects as a project team member 
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs 


Qualifications: 
• Bachelor' s degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred 
• 0-2 years’ experience required 
• Basic knowledge of programming languages in order to comprehend reading code and basic functions 
• Ability to create business solutions that increase competitive advantage 
• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions
• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines 
• Ability to solve technical problems/ processes and understand complex details 
• Ability to increase operating efficiency with produce high quality technical solutions 
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level 
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions 

 

Candidate Requirements/Must Have Skills: 
1) Technical Business Analyst (1-2 years of overall experience within a technical role) 
2) Helpdesk, service desk environment (1-2 years of experience) 
3) Supporting applications (Prime Brokerage, Institutional Equity Sales & Trading and all the technical services delivered via Anvil, Fund Manager, Netik, Trade Management, IEST MSD, GASL and GLE to name a few) (1-2 years of experience) 
4) Good communication skill
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Thu, 04 May 2017 00:00:00 EDT 0