<![CDATA[ProVision Staffing: jobboards]]> http://JOBS.PROVISIONSTAFFING.COM/ en-us <![CDATA[Technical Support Analyst - Service Desk Analyst - Help Desk Analyst]]> Our client is a very high-profile, enterprise-class Public-Sector organization, located in mid-town Toronto, with close proximity to the TTC/Subway and other public transit. 

This organization’ s profile will bring incremental value to just about any professional’ s resume and professional track-record, and this assignment will likely be showcased on the successful candidate’ s resume for years to come.

They are seeking the services of an First Level Technical Support Specialist (Service Desk, Help Desk Analyst) to augment their current department staff.


The initial anticipated term of this contract assignment is 12 months.


Targeted Experience and Skills:
  • 1-3 years’ Help Desk, Service Desk, Deskside Support, Technical Support experience
  • 1 or more certifications preferred (e.g, A+ and Network +, Help Desk Institute - HDI (Help Desk Analyst Certification), MOUS, and ITIL Essentials)
  • Some experience in a structured Help Desk, Service Desk, Deskside Support environment (including a ticketing system)
  • Excellent verbal and good written communication skills
  • Public Sector experience preferred (but not required)
  • MS SharePoint experience (end-user experience)
  • University Degree / Community College Diploma preferred




If you are qualified and interested in this role, please send your resume today!



ABOUT ProVision:


ProVision is a leading provider of professional talent to key organizations both private and public-sector throughout Canada. Our services include: contract consulting, contingent permanent search, and retained executive search.


With over 15 years of concurrent exceptional relationships with clients in the financial, government, and software engineering verticals, ProVision has built up an exceptional network of high-profile clients and industry-leading professionals in the Information Technology, Change Management and Management Consulting sectors.


We have a team of senior recruitment and account management professionals with a wide array of specialties who can help you with your search for a new contract assignment, career change, or that hard to find individual to complete your team.


Thu, 12 Oct 2017 00:00:00 EDT 0
<![CDATA[Business Analyst - 1]]> Business Analyst provides operational support to  Global Equity' s business lines for their technology dependent business processes. These business lines include Security Lending & Borrowing, Prime Brokerage, Institutional Equity Sales & Trading and all the technical services delivered via Anvil, Fund Manager, Netik, Trade Management, IEST MSD, GASL and GLE to name a few. The primary function of the Business Analyst is to act as a single point of contact to our clients for the purpose of managing their incident and service event needs within stated service levels and having as little negative impact on the business' ability to conduct their business within normal service levels. Further, the Business Analyst will also produce requirement documents as well as support documentation as needed with business strategies 

Job Responsibilities: 
• Gathers requirements from business units and translates those to programmers and developers 
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation 
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities 
• Supports one or more highly complex business processes 
• Works on multiple projects as a project team member 
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs 

• Bachelor' s degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred 
• 0-2 years’ experience required 
• Basic knowledge of programming languages in order to comprehend reading code and basic functions 
• Ability to create business solutions that increase competitive advantage 
• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions
• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines 
• Ability to solve technical problems/ processes and understand complex details 
• Ability to increase operating efficiency with produce high quality technical solutions 
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level 
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions 


Candidate Requirements/Must Have Skills: 
1) Technical Business Analyst (1-2 years of overall experience within a technical role) 
2) Helpdesk, service desk environment (1-2 years of experience) 
3) Supporting applications (Prime Brokerage, Institutional Equity Sales & Trading and all the technical services delivered via Anvil, Fund Manager, Netik, Trade Management, IEST MSD, GASL and GLE to name a few) (1-2 years of experience) 
4) Good communication skill
Thu, 04 May 2017 00:00:00 EDT 0