<![CDATA[ProVision Staffing: jobboards]]> http://JOBS.PROVISIONSTAFFING.COM/ en-us <![CDATA[Senior System Administrator]]> Senior System Administrator 

MUST HAVE: 

5+ years’ experience in JBOSS Web Application servers and JBOSS IHS server
Exp in incident management 5yrs* 
Banking exp 3yrs* 
Knowledge of ITIL 3yrs * 
HTTP configuration 3yrs* 
24/7 available based on on 37.5 or 40 hr work week ( on call requirement ) 
UNIX \ Windows OS 3yrs* 

Nice to Have: 

Networking 
Web services 
*** DATA power / MQ 
WebSphere 
Data base Oracle 


General Purpose: 
Responsible for 2nd level technical support for all D&A Enterprise Content Management Services, the incumbent will work closely with other Technology Partners (ITS), Professional Services team (Vendors) and Development teams (D&A, TS) to remediate reported incidents in a timely and professional manner. The ideal candidate will possess excellent communication skills, both oral and written. This is a challenging position that requires a team player with exceptional analytical skills. 

Activities include but are not limited to triage, troubleshooting, gathering and analyzing logs, and testing to identify the possible cause of incidents; participating in the determination of appropriate course of action to resolve the issues with minimal business disruption, and establishing remedial processes to ensure application availability. 

The primary focus is on ensuring the smooth operation and health of the FileNet, Kofax Capture e and CMOD services portfolio. Experience in JBOSS Application Server and JBOSS HTTP server is a MUST. 

As such the incumbent 

• Will ensure resolution of reported incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for core services and applications 
• Utilize Application knowledge to effectively troubleshoot, diagnose and resolve problems. 
• Interface with Line of Business Units, Service Desk, ITS infrastructure and Development areas to ensure problem is resolved. 
• Assist Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications. 
• Be the JBOSS Application Server and JBOSS HTTPS server subject matter expert, to address all JBOSS related technical escalations 
• Participate in any testing and quality checks centered on the resolution of Application Support issues. 

Responsibilities include 
• Incident Management 
• Participate in Root cause analysis and resolution 
• Manage issues in production environments, recommending, coordinating and managing necessary fixes, and upgrades. 
• Serve as liaison between departments as well as maintaining necessary documentation in the support of various core services. 
• May assist the development of the software support analysis team members. Other duties as assigned. 
• 24 x 7 Availability is a MUST 

Requirements 

A successful Technical Support Specialist will have prior application support experience, and must be strong with analysis, issues management, GUI/management and possess demonstrated experience in the following areas: 
• 5+ years directly related experience in IT 24x7 supports and understanding of ITIL 
• 5+ years’ experience in JBOSS Web Application servers and JBOSS IHS server 
• 2+ year' s experience in UNIX/LINUX Administration support 
• 2+ year' s experience in UNIX/PERL scripting Prior application development or business systems analysis experience an asset 
• Willing and ability to provide knowledge transfer to other team members on the subject matter relating to JBOSS Application Server and JBOSS HTTP servers 
• Full use and application of related principles, theories, concepts, and techniques. 
• Knowledge of Web Services and SOA 
• Excellent communication and negotiation skills. 
• Banking applications is definitely a plus. 
• Ability to balance multiple priorities and meet deadlines in a fast-paced and changing environment; must be flexible. 
• Ability to understand business impact, react with urgency and prioritize issues/projects. 
• Demonstrated ability to work effectively with others, particularly in teams. 
• Strong analytical skills, and negotiation skills 
• Bachelor' s degree in Computer Science or related field 
• Available for 24 x 7 support, after hour support for 1 week per a month. 
• Understanding of SSL certificates 
• Understanding of network elements such as routers and load balancers
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Wed, 03 May 2017 00:00:00 EDT 0