Business Analyst - Intermediate

Toronto, ON

Posted: 06/06/2019 Category: Business Analyst Job Number: 14090

Job Description                             

Business Analyst, Information Technology (IT)

Location: North York



Department:                         Information Technology

Reporting to:                        Director, Information System (IT)

Job Classification:                Full Time Permanent

Regular Hours:                     9: 00 AM – 5: 00 PM Monday to Friday

Purpose of the Role

The Business Analyst’ s role is to elicit, analyze, specify, and validate the business needs of various stakeholders. This includes interviewing stakeholders and gathering and compiling user requirements to understand the process and technology solutions they need. The analyst’ s role is also to plan, design, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will play a pivotal role in ensuring IT’ s understanding of business requirements.

Reporting Relationship

This role reports directly to the Director, Information Systems but also supports project management activities within the department.

Key Accountabilities
  1. Process & Stakeholder Analysis
    1. Conduct regular on-going interviews with end-users and other stakeholders to identify issues, opportunities for improvement and ensure optimal system performance and availability;
    2. Collaborate with project sponsors and project management to determine project scope and vision;
    3. Conduct interviews to gather and document user requirements via workshops, questionnaires, surveys, site visits, process mapping, use cases and any other methods available;
    4. Work with project stakeholders to prioritize documented requirements;
    5. Maintain requirements backlog for production systems and applications in development;
    6. Work with key stakeholders to assist in preparation of business cases supporting new project initiatives;
  2. System Architecture and Design
    1. Translate conceptual user and business requirements into functional requirements and specifications in a clear manner that is ready for implementation team;
    2. Work with project management and implementation teams to provide work effort estimates as required by established methodology;
    3. Develop and utilize standard templates to accurately and consistently write requirements specifications;
    4. Assist in conducting research on software products to meet agreed upon requirements;
  4. Quality Assurance
    1. Prepare, document and maintain test scenarios for system features and functions;
    2. Prepare and maintain requirements traceability matrix to ensure accurate delivery of system features;
    3. Work with implementation team and key business stakeholders to conduct QA and UA testing;
  5. Technical Design
    1. Design, implement and validate small feature enhancements for existing IT production systems;
  6. Support and Operations
    1. Provide and-user support and troubleshooting for IT production systems;
    2. Provide analysis, design and build services for report requests on an ad hoc basis;
    3. Work with IT administration and implementation teams to maintain support knowledge base for IT production systems;


Required Expertise & Capabilities
  • Post-secondary education in information technology, business administration or related fields;
  • 5+ years related work experience; *must have experience in construction (commercial or residential real estate development)
  • Strong understanding of how data and business applications are used to achieve and align business goals;
  • Proven experience with business and technical requirements analysis, elicitation, modeling, documentation and verification;
  • Experience overseeing the design, development, and implementation of software solutions and systems;
  • Ability to create system and operations documentation in user-fridendly language;
  • Demonstrated project management skills including planning, organizing and managing analysis and design activities;
  • Understanding of application development and software development life cycle concepts;
  • Working understanding of standard analysis and project management methodologies (BBOK, PMBOK);
  • Strong understanding of relational data models, application and data architectures;
  • Working knowledge and understanding of ERP and CRM related processes and requirements;
  • Working understanding of SQL, UML, Relation Databases, data integration methodologies;
  • Basic understanding of financial accounting processes and practices;
  • Working knowledge of business applications including: MS Word and Excel, MS Visio, O365.


Additional skills:
  • Excellent analytical, mathematical, and creative problem-solving skills;
  • Excellent listening, interpersonal, written, and oral communication skills;
  • Ability to exercise independent judgement;
  • Logical and efficient, with keen attention to detail;
  • Highly self-motivated and directed;
  • Ability to effectively prioritize and execute tasks while under pressure;
  • Strong customer service orientation;
  • Experience working in a team-oriented, collaborative environment.


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